Terms of Service

ThinkOtter is an online tutoring service for children, provided by Codelogy Labs Pte Ltd (UEN 202618954W), incorporated in Singapore, registered office 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051 ("ThinkOtter", "we", "us", "our"). These Terms are a legal agreement between us and the parent or guardian who creates an account ("you"). By creating an account or using ThinkOtter you agree to these Terms and to our Privacy & Safety Policy. If you do not agree, please do not use the service.

You confirm you are at least 18, the parent or legal guardian of the Child, and that you consent to the Child using the Service under your supervision. The Account is yours; the Child does not contract with us. You are responsible for the Child's use of the Service, for supervising that use, and for all activity under your Account.

We grant you and your Child a personal, non-exclusive, non-transferable, revocable right to use the Service for your own non-commercial, family use, subject to these Terms. You may not:

• copy, resell, sublicense or commercially exploit the Service;
• reverse engineer, decompile or attempt to extract source code or models except where the law permits;
• scrape, bulk-download or use automated means to access the Service; or
• circumvent security or usage limits.

You and your Child keep ownership of the Content. You grant us a limited, worldwide, royalty-free licence to use, store and process the Content only to operate and provide the Service to you, for example to mark answers, generate hints and build your reports. This licence is solely for running the Service and ends when the Content is deleted, except for backups kept for a limited period. Consistent with our Privacy & Safety Policy, your Child's answers are used only to support your Child's lessons and reports. ThinkOtter does not use your Child's answers to train AI models.

ThinkOtter is a paid subscription service. We may offer a free trial so you and your child can try ThinkOtter before subscribing, on the terms stated at the time of the offer. Any free trial is limited as described at sign-up, and we may vary or withdraw trial offers. Unless the offer states otherwise, ThinkOtter is a paid subscription after any free trial ends.

No payment is taken during the free trial. You become a paying subscriber only if you choose a paid plan after the trial.

Before you pay, the checkout page shows the price, the billing period, what is included, and the renewal terms.

Paid subscriptions are processed through our payment provider, Stripe, and renew automatically at the then-current price until you cancel. You can cancel anytime from your account (billing managed through Stripe) before your next renewal date. If you cancel, your access continues until the end of the current paid period and you are not charged for the next period.

Fees already paid for a billing period that has started are non-refundable, except where the law requires otherwise. We may change prices on reasonable advance notice, effective from your next billing period.

ThinkOtter is currently provided through the web. If it is ever distributed through the Apple App Store or Google Play, their billing, auto-renewal and refund rules apply and override this clause to the extent of any conflict.

The Service relies on third-party providers (for example cloud hosting and our AI provider) as described in the Privacy & Safety Policy. We are not responsible for third-party services outside our control, but we choose our providers with your Child's privacy in mind.

You may stop using the Service and close your Account at any time. We may suspend or end your access if you materially breach these Terms, if required by law, or to protect the Service or other users, where practicable with notice, and proportionately. On closure, your right to use the Service ends and we handle your data as set out in the Privacy & Safety Policy.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited under Singapore law (including non-excludable rights under the Consumer Protection (Fair Trading) Act). Subject to that, and to the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for any loss of data, profit, goodwill or opportunity, arising out of or in connection with the Service.

We may update these Terms. If a change is material, we'll update the effective date and version and notify you by email or in the app. Continuing to use the Service after a change takes effect means you accept the updated Terms; if you don't agree, you may close your Account.

Nothing in these Terms removes or reduces consumer rights you have under Singapore law that cannot be excluded, including under the Consumer Protection (Fair Trading) Act. Where these Terms conflict with those rights, those rights prevail.

Codelogy Labs Pte Ltd, general: hello@thinkotter.sg · privacy: pdpa@thinkotter.sg.